Dealing with Difficult Patients

Описание: “Whose problem is this? It’s theirs, not yours.” – Dr. Maggie Augustyn

Every dentist has faced it: the patient who walks in angry, entitled, or resistant to treatment. In this raw and candid conversation, Dr. Maggie and Dr. Chad share real stories of difficult patient encounters, the emotional toll they can take, and the strategies they’ve learned to protect both their practice and peace of mind.

What This Episode Reveals
Why transparency and clear communication are your best defense
How to draw boundaries without losing professionalism
The hidden cost of undervaluing your time and expertise
Why standing firm on your worth can actually restore respect

What You’ll Learn
How to respond when patients demand refunds or dispute charges
Practical language to set expectations upfront
The importance of balancing empathy with authority
Strategies for turning tense encounters into opportunities for leadership

https://productivedentist.com/podcast...

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