DentalBytes ep. 160 - Turning Operations into Profitability

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Joined by Josh DeVries (CEO & Co-Founder, Intiveo) to unpack why “patient engagement” has become commoditized—and why the real win in 2026 is designing the full patient experience: acquisition, engagement/loyalty, and appointment completion. 






We break down the execution gap inside practices, how to spot bottlenecks that quietly kill production, why Josh’s concept of “micro-agreements” reduces friction, and what it really takes to get patients to show up prepared (hint: it’s more touchpoints than you think). We also get practical on what Intiveo is built for—automating, tailoring, and reporting on key points in the patient journey, reaching patients through the channels they actually use (text/voice/email) , and even improving communication with non-patients like parents/caregivers and referring practices through Intiveo Connect—so practices can reduce no-shows, protect chair time, and deliver an experience patients can feel.


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