Customer Success Stories with Mackenzie: Why EventConnect is More Than Just Booking

Описание: Our COO, Sarah Dyer, talks with Mackenzie Reid, our Client Success Manager, to share real stories about helping sports teams travel.

You’ll see how EventConnect handles tough situations, like a last-minute airport cancellation, getting a medical exception waiver for a sick athlete, and organizing travel for huge multi-team clubs that need hundreds of hotel rooms.

This episode shows the human side of our company: our team uses empathy, fast communication, and great hotel connections to solve problems. This doesn't just fix issues—it makes travel stress-free so teams can focus on their event.

Highlights:
• The Airport Problem: How our fast action and hotel contacts saved a canceled booking for a guest who was already boarding the plane. (01:03)
• The Medical Crisis: Using our strong hotel relationships to waive a cancellation fee for an athlete needing emergency surgery. (02:18)
• Booking 50+ Rooms: The strategies we use to find hotel blocks that keep big clubs together, even when families have kids on different teams. (06:40)
• Making Sure Rooms Get Used: How EventConnect actively follows up (by text, email, and phone) to make sure courtesy room blocks turn into real, confirmed bookings, ensuring teams stay together. (04:50)
Ready to simplify your sports travel?

✅ For Event Organizers:
Stop using spreadsheets! See how the EventConnect platform and our dedicated team handle all the travel issues, manage complex club bookings easily, and give your participants a smooth experience.
👉 See how we manage group travel — Book a Demo:
https://eventconnectsports.com/book-a...

🏨 For Hotels:
Partner with a platform that focuses on clear communication and confirmed bookings. Learn how EventConnect reduces unexpected cancellations and helps you get predictable revenue from traveling teams.
👉 Want fewer surprises and better block management? Learn more: https://eventconnectsports.com/roles/...

⭐ Work With Us!
Are you a customer service rockstar who loves solving problems with kindness? We are hiring people to join our high-performing team.
👉 Check out our Careers Page:
https://eventconnectsports.com/careers/

🔗 Check out more Customer Success Stories:
https://eventconnectsports.com/blog/c...

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