Customer Success Stories - Account Coordinators in Action with Rachel Andrews

Описание: In this episode of Customer Success Stories our COO, Sarah Dyer sits down with Rachel Andrews, one of EventConnect’s expert Account Coordinators, to pull back the curtain on what it takes to manage the complex logistics of team travel. The Account Coordinator team is the critical link that ensures team managers, hotels, and event organizers stay perfectly aligned, even when curveballs like last-minute venue changes, expiring blocks, or forgotten registrations are thrown their way.

Rachel shares real-life scenarios and the problem-solving strategies used to ensure every team is accommodated seamlessly. Learn how EventConnect turns potential crises—like linking 80 "out-of-block" reservations back to a team—into moments of exceptional customer service, building the strong relationships that fuel successful sports tournaments.


In This Episode, We Cover:
• Last-Minute Venue Changes: How the team works directly with hotels and event owners to swiftly relocate teams when event venues shift (01:11).
• Managing Block Expiries: Strategies for extending room blocks when team rosters are incomplete, ensuring perennial teams are accommodated (03:04).
• Forgotten Registration & Hotel Booking: Providing alternative solutions for teams that register late as the event date approaches (04:10).
• The Power of Reservation Linking: How EventConnect's system easily links out-of-block reservations back to a team dashboard, keeping everyone together (05:26).
• Rachel’s Favorite Story: Hear the story of the new team manager who wanted to send flowers after an hour-and-a-half-long call to link 80 reservations (07:09).


Optimize Your Event & Team Travel Strategy Now

Are last-minute changes and logistical headaches impacting your events? EventConnect's platform and dedicated Account Coordinator team are built to handle the complexities, so you can focus on the experience.

Event Organizers: Ready to simplify your accommodations process and ensure customer satisfaction?
👉 Book a Demo & See the Platform in Action: https://eventconnectsports.com/book-a...

Hotels: Maximize your event block revenue with better visibility and management tools.
👉 Learn How to Partner with EventConnect: https://eventconnectsports.com/roles/...

Looking to join a high-performing Customer Success team?
👉 Explore Careers at EventConnect:
https://eventconnectsports.com/careers/

Check out the full Customer Success Stories series:
https://eventconnectsports.com/blog/c...


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