How to Put Callers on Hold | Online Call Center Agent Soft Skills Part 9

Описание: In this video, we’ll talk about something that sounds simple, but if not done correctly, can really turn people off: How to put callers on hold the right way, without turning them off or turning them away from your business. We will discuss why its important, we’ll look at some do’s and don’t, and we will give you some great advice on how to put people on hold in a way that tells them you’re working for them and not avoiding them.

To get the most out of this video, it may be helpful to watch our previous agent soft skill videos that will help to round out and improve your skills:

• Effective Communication:    • 7 Tips for Effective Communication | Onlin...  
• Empathy:    • 5 Tips for Expressing Empathy Over the Pho...  
• Handling Angry Customers:    • Handling Angry Callers | Online Call Cente...  
• Tone of Voice:    • Tone of Voice |  Online Call Center Agent ...  
• Active Listening:    • 8 Steps to Improving Active Listening | On...  
• Effective Questioning:    • Effective Questioning | Online Call Center...  
• How to be a Great Team Player:    • How to be a Great Team Player | Online Cal...  
• How To Say No The Right Way:    • How To Say No The Right Way | Online Call ...  
• How to Put Caller on Hold:    • How to Put Callers on Hold | Online Call C...  
• How to Handle Stress:    • How to Handle Stress | Online Call Center ...  
• How to Get the Most from Coaching Sessions:    • How To Get The Most From Coaching Sessions...  
• 5 Common Mistake Agents Make and How to Avoid:    • 5 Common Mistakes Agents Make & How to Avo...  
• How To Build Rapport -    • How To Build Rapport  | Online Call Center...  
• Mirroring Callers to Build Rapport -    • Call Mirroring to Build Rapport | Online C...  
• Controlling Talkative Callers -    • Controlling Talkative Callers | Online Cal...  
• How To Make Callers Feel Important -    • How To Make Callers Feel Important  | Onli...  
• 10 Tips for New Customer Service Agents -    • 10 Tips for New Customer Service Agents | ...  
• Why Customer Service Agents are Heroes -    • Why Customer Service Agents are Heroes | O...  
• Active Listening Exercises -    • Active Listening Exercises | Online Call C...  
• Work at Home Stress -    • Work at Home Stress | Online Call Center A...  

We also have some awesome online on-demand training programs that are chock full of helpful and useful information that will improve your professional skills. To find the right training program that’s right for you: https://www.benchmarkportal.com/conta...

Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, as well as contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.

For more information on BenchmarkPortal’s services go to: https://www.benchmarkportal.com/