How AI Transforms MSP Dispatch, Coaching & Client Health
Автор: Rezolve AI
Загружено: 2026-01-28
Просмотров: 10
Описание:
See how AI helps MSP managers automate ticket dispatch, detect escalations early, coach engineers with data, and generate client health reports instantly.
This session is designed for MSP owners, service managers, and executives looking to leverage AI for smarter operations—not just faster ticket resolution.
Matt Ruck, Director of the MSP Practice at Rezolve.ai and former MSP owner, walks through the TECHS Command Center, a purpose-built product (not a platform) that delivers immediate value without months of dashboard configuration.
What's Covered:
→ AI Triage: Smart ticket assignment with confidence scoring and skills matching
→ Escalation Detection: AI scoring with customizable weights for cadence, empathy, and chronic issues
→ Engineer Health: Performance tracking, burnout risk detection, and 1-on-1 coaching tools
→ Client Health: Automated QBR insights, SLA tracking, and training recommendations
→ End-user training recommendations based on repeat ticket patterns
→ Technical debt analysis for client conversations
Rezolve.ai builds AI-native products for MSPs that integrate directly with ConnectWise and IT Glue, turning raw ticket data into actionable insights for managers and executives.
To learn more, visit www.rezolve.ai
#MSP #ManagedServiceProvider #AIforMSP #EnterpriseAI #ITServiceManagement #ConnectWise #MSPAutomation #ServiceDesk
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