MSP Engineer Efficiency: AI Tools That Actually Work

Описание: See how MSPs are saving engineers 30-90 minutes per ticket with AI-powered tools that integrate directly into ConnectWise Manage. Live demo inside.

If you're an MSP owner, COO, or service desk leader wondering how to make AI actually work for your practice—this session is for you.

Matt Ruck, Director of MSP Business Practice at Rezolve.ai (and former MSP owner of 28 years), walks through the complete engineer efficiency toolkit alongside Tracy Vo, Head of Client Solutions at Rezolve.ai.

What you'll see in this demo:

-Live AI ticket analysis with intelligent screen pops
-Enterprise search across IT Glue, SharePoint, and historical tickets
-Auto-generating documentation tickets when knowledge gaps are detected
-Voice-to-text notes and automatic time capture
-Client environment intelligence and instant ticket summarization
-The Engineer Pod integration vs. the full React application

Key takeaways:
→ How to quantify AI ROI for your MSP
→ Why "product not platform" matters for fast deployment
→ The three buckets of MSP AI value: engineer efficiency, manager insights, and ticket deflection

Rezolve.ai delivers Generative AI and Agentic AI solutions purpose-built for the MSP community, with deep integrations into ConnectWise Manage, IT Glue, Hudu, Halo PSA, ServiceNow, and more.

Learn more at www.rezolve.ai

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