Do these 3 things BEFORE shopper calls

Описание: Recently I’ve seen other coaches telling practice owners and managers how to manage their front desk.

And the one thing I hear them telling you to do is a ‘secret shopper call’. They want you to pretend to be a new patient, and test your front desk staff to see how they do.

Let me be clear, that’s the WORST thing you could do to them. It’s demeaning, and if they fail, and you meet with them to tell them what you did, you’re going to lose their trust…and if they figure it out while you’re on the phone with them, that’s the beginning of the end.

So, BEFORE you listen to a business coach telling you to do secret shopper calls to ‘test’ your front desk staff, watch this video and learn what you need to do first.
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The Front Office GURU Training Academy® provides on-demand front office training for your front desk. Go to https://FrontOfficeTraining.com and get started TODAY.

Learn MORE about Dee Bills + Front Office GURU. Go to https://FrontOfficeGURU.com

With The Front Office GURU Training Academy® your front office team will learn how to:
Talk to patients to control the conversation
Convert leads to scheduled AND arriving new patients (more referrals and leads converted,
getting more of those evals to arrive)
How to talk about the cost of care so they don’t run away or cancel all of their appointments
due to cost (this includes OON and cash pay training as well)
My Cancellation Prevention Program which teaches them to prevent same-day cancels and no-
shows. And how to handle someone calling to cancel and keep them on today’s schedule
Scheduling out a full plan of care
Master schedule control

YOU can easily train your current and future front desk team members using this virtual academy.

The academy is accessible 24/7, and the front desk team at your practice will have its own training portal where you each have your own access; and the manager can add and monitor the team. Work at a set pace or on your own schedule. The base pricing for the course includes:
Over 100 video-based lessons
A training workbook for each level (that includes practical learning questions, scripts with
associated audio demos, references, and implementation instructions)
Implementation instructions for each level
And all the digital files you need to implement right away
And, I don't punish you for staff turnover. Just remove anyone who leaves and reassign their seat to your new hire!

Want more info on Virtual Front Office Training?
Go to https://FrontOfficeTraining.com to get started today.

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