Seattle Credit Union CFO on Trust, Culture & the Calculator Moment | Episode 15
Автор: Eltropy
Загружено: 2026-02-19
Просмотров: 6
Описание:
What happens when a self-described AI “outlier” leads finance at a community institution? Michael Cruz, CFO of Seattle Credit Union, explores how artificial intelligence is reshaping financial services, without replacing the human heart. From using ChatGPT to model financial scenarios and remodel his home to experimenting with AI copilots for internal knowledge systems and underwriting, Michael shares a refreshingly balanced perspective: AI as calculator. AI as copilot, But never AI without humanity. his takeaway? AI will augment us. But trust, culture, and heart are still human.
If you work in credit unions, banking, fintech, or leadership, this conversation is for you.
Listen here - https://linktr.ee/humanxai.unscripted
Eltropy empowers 750+ credit unions and community banks with innovative solutions that provide their communities access to top financial products anytime and anywhere. Our AI-powered platform offers a comprehensive suite of tools, including chat, text, video, voice, and more, to engage your community effectively.
Whether your goals are to grow your consumer base, increase deposits, reduce delinquency, combat fraud, or transform your branches, Eltropy has the solutions you need. Proudly rooted in the community financial institution sector, we are committed to helping you thrive in a digital world.
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