AI Cadets to AI Wizards: BCU CEO On Building a Fearless AI Culture | Episode 17
Автор: Eltropy
Загружено: 2026-02-20
Просмотров: 11
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From launching credit score education products to building AI learning programs that take employees from “AI Cadet” to “AI Wizard,” Bhavna, Chief Digital Officer at Baxter Credit Union, shares how BCU is embracing innovation with intention. With one in five members logging into mobile banking daily, digital engagement is strong, yet branch and phone interactions still drive higher trust and NPS. Why? Because banking isn’t just about transactions. It’s about confidence, empathy, and human connection.
This conversation dives into AI experimentation, user experience evolution, and why the future of financial services isn’t human vs. AI — it’s human x AI.
Listen here - https://linktr.ee/humanxai.unscripted
Eltropy empowers 750+ credit unions and community banks with innovative solutions that provide their communities access to top financial products anytime and anywhere. Our AI-powered platform offers a comprehensive suite of tools, including chat, text, video, voice, and more, to engage your community effectively.
Whether your goals are to grow your consumer base, increase deposits, reduce delinquency, combat fraud, or transform your branches, Eltropy has the solutions you need. Proudly rooted in the community financial institution sector, we are committed to helping you thrive in a digital world.
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