How agentic AI will transform banking UX
Автор: Digital Growth Institute
Загружено: 2025-11-25
Просмотров: 88
Описание:
Hey, this is Derik. I recently tried using ChatGPT's Agent Mode to make transfers between my personal bank accounts. I didn't get the outcome I was hoping for, but that's not because AI isn't capable of doing it. In fact, it's more than capable of doing that and other banking tasks, especially if there is a human in the loop.
In this episode, my co-founder, Ryan Harmon, and I show and tell what agentic AI is capable of doing and how it's going to transform the banking user experience. Listen to learn how AI is reshaping the future of banking and what opportunities lie ahead for individuals and financial institutions.
00:00 Welcome back and introduction to the episode
00:58 Introduction to Ryan Harmon
01:40 Startup accelerator and early days
05:08 Transition from HR software to credit union industry
06:29 Coding with AI
08:32 Exploring ChatGPT's Atlas browser and agent mode
20:33 Demonstrating the capabilities of ChatGPT's Atlas browser
33:05 AI experience (AIX) and usability vs. user experience
36:05 Agent mode and AI usability
39:30 I tried using Agent Mode to transfer money
44:26 Future of AI in financial services
47:01 AI tools and their impact on banking and fintech
54:10 Credit unions and AI adoption
01:01:48 Conclusion and final thoughts
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