AI Adoption That Actually Works

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This episode with Michael Plettner explores how organisations move from AI curiosity to practical, business focused implementation. You will learn why user adoption and leadership support matter, how teams shift from generic Copilot use to targeted process improvement, and how the EU AI Act is pushing companies toward more mature and responsible AI practices.

👉 Full Show Notes
https://www.microsoftinnovationpodcas...

🎙️What you’ll learn      
• How to evaluate AI opportunities based on real business value 
• How to move from Copilot centric thinking to case driven AI strategy 
• How leadership buy in affects adoption and trust 
• How to align AI projects with the EU AI Act 
• How agents and agent communication can streamline work 
• AI Adoption That Actually Works

👉 Chapters
• 00:00 The Shift From Tech Projects to AI‑Driven Transformation
• 04:34 Building a Modern AI‑Ready Services Business
• 09:15 Moving Beyond Copilot: Choosing the Right AI for the Job
• 12:03 The Make‑or‑Break Factor: Leadership Buy‑In for AI Adoption
• 15:06 The EU AI Act & ISO Standards: AI Maturity Gets Serious
• 17:16 Becoming an AI‑Forward Company: New Skills, New Processes
• 20:15 Why Agentic AI Is the Future of Work

✅ Find Michael Online:
• LinkedIn:   / michael-plettner  
• X:   / plemich  
• GitHub: https://github.com/plemich/
• Spotify: https://open.spotify.com/show/6MSeNUY...
• Bio Link: Michael Plettner - https://bio.link/plemich
• YouTube Channel:    / talkmicrosoft365  
• Website: https://www.in2success.de/  

🔴 Highlights 
• “User adoption is not training.” 
• “There is often a lack of trust in the business.” 
• “Get off the AI hype and talk about what is really good for the business.” 
• “Sometimes an expectation from customers where they think they understood which tool is the best.” 
• “If someone is not convinced then it is not working.” 
• “We have some railguards to protect how we want to use AI for better good.” 
• “Now we have a more mature thinking about AI.” 
• “Agents are the future from my point of view.” 
• “They can really solve some steps in your daily work.” 
• “The technology in this area is on light speed.” 

🧰 Mentioned      
• Microsoft 365: https://www.microsoft.com/en-us/micro...
• Microsoft Teams: https://www.microsoft.com/en-us/micro...
• SharePoint: https://www.microsoft.com/en-us/micro...
• Power Platform: https://www.microsoft.com/en-us/power...
• Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list...

✅ Keywords       
ai, copilot, user adoption, business processes, microsoft 365, teams, sharepoint, power platform, dynamics, eu ai act, agents, change management 

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✅ Recommended Playlist: MVP Show. Hear the latest from Microsoft MVPs -    • MVP Show  

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I’m Mark Smith - nz365guy - Helping people reach their full potential

I have been a Microsoft Business Applications MVP for over 14 years. I am passionate about helping people reach their full potential, through training, coaching and mentorship.

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Thanks for listening 🚀 - Mark Smith