Social Support in 2026: Turning DMs and Comments into Resolutions [Webinar]

Описание: In 2026, customer support starts long before a ticket is created—often in a DM, a reel comment, or a quick reaction to a story. Brands that thrive today are the ones who can spot, organize, and resolve issues shared in social conversations before they escalate publicly. Join us for an exclusive webinar where we explore how BoldDesk helps teams transform social noise into meaningful resolutions.

Timestamps
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[00:00] Welcome and session overview
[01:34] Why social support is now the frontline
[03:29] Key challenges in managing social conversations
[06:52] Automation gaps in native social platforms
[08:44] Turning social conversations into trackable cases
[09:19] Scenario: Public Instagram comment → Private DM
[10:55] Auto-assignment, tags, categories, and SLA application
[11:42] Using canned responses and AI Assist
[12:55] Verifying orders via integrated apps
[13:22] Using AI Copilot for policy validation
[14:08] Internal collaboration with private notes
[15:20] Converting chat to a support ticket
[16:05] Sending CSAT surveys after resolution
[16:53] AI Agent handling Facebook Messenger inquiries
[18:01] Measuring social support performance
[21:46] Key features recap

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