Skills for Dealing with Referral Pushback

Описание: Referral pushback. It's the bane of almost every hospital doctor's working life, especially those who are early in their career, and especially those who have to make lots of referrals. In this video, I share 5 tips for dealing with referral pushback, gleaned from the literature on conflict resolution, negotiation and my own experience.

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0:00 - Pushback: for example...
1:07 - The Evidence
2:14 - 1. The Basic Assumption
3:05 - 2. Convert to F2F
3:39 - 3. Define the Disagreement
4:06 - 4. Gather (Don't Give) Information
5:19 - 5. Try Empathy
6:00 - When it Doesn't Work...

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