S2 Episode 6: From Nonprofit Coordination to CRM Innovation with Megan Newman

Описание: Megan Newman on Building Humanitru, High-Stakes Healthcare Projects, and AI-Driven Customer Support Insights Host Alex Tuck opens season two of Project Zero with Megan Newman, co-founder and COO of Humanitru, to discuss her career shift from healthcare to nonprofit SaaS, the importance of systems and organization, and the evolving impact of AI. Megan explains how fragmented data systems in both EMRs and nonprofit fundraising tools inspired Humanitru’s integrated CRM and shares two “Project Zero” moments: coordinating complex care for a newly quadriplegic patient and building a startup from scratch, including demos, onboarding, implementation, and scaling operations after rapid hiring. She highlights critical thinking as the key skill for product managers, translating customer needs into technical specs, and describes an AI initiative using Google Gemini to improve support, surface ticket-driven product insights, and strengthen customer interest.  


 


00:00 Season Two Kickoff  


 


00:32 Meet Megan Newman  


 


01:20 From Healthcare to Nonprofit Tech  


 


03:23 Born Organized Systems  


 


06:36 Corporate to Startup Shift  


 


09:46 Defining Project Zero  


 


10:26 Care Management High Stakes  


 


14:17 Building Humanitru Playbooks  


 


18:44 Product Managers Critical Thinking  


 


21:44 Fundraising Data Prioritization  


 


24:24 AI Support and Customer Insights  


 


30:17 Wrap Up and Contact 


 


Connect with Megan Newman 

• LinkedIn: Megan Newman (  / megan-cox-rva  )

Connect with Alex Tuck 

• Personal LinkedIn: Alex Tuck (  / alextuck  )  
• Website: www.tuckconsultinggroup.com (https://www.tuckconsultinggroup.com/)  
• Company LinkedIn: Tuck Consulting Group (  / tuckconsultinggroup  )  

Email: [email protected]