S2 Episode 6: From Nonprofit Coordination to CRM Innovation with Megan Newman

Описание: Megan Newman on Building Humanitru, High-Stakes Healthcare Projects, and AI-Driven Customer Support Insights Host Alex Tuck opens season two of Project Zero with Megan Newman, co-founder and COO of Humanitru, to discuss her career shift from healthcare to nonprofit SaaS, the importance of systems and organization, and the evolving impact of AI. Megan explains how fragmented data systems in both EMRs and nonprofit fundraising tools inspired Humanitru’s integrated CRM and shares two “Project Zero” moments: coordinating complex care for a newly quadriplegic patient and building a startup from scratch, including demos, onboarding, implementation, and scaling operations after rapid hiring. She highlights critical thinking as the key skill for product managers, translating customer needs into technical specs, and describes an AI initiative using Google Gemini to improve support, surface ticket-driven product insights, and strengthen customer obsession.

00:00 Season Two Kickoff

00:32 Meet Megan Newman

01:20 From Healthcare to Nonprofit Tech

03:23 Born Organized Systems

06:36 Corporate to Startup Shift

09:46 Defining Project Zero

10:26 Care Management High Stakes

14:17 Building Humanitru Playbooks

18:44 Product Managers Critical Thinking

21:44 Fundraising Data Prioritization

24:24 AI Support and Customer Insights

30:17 Wrap Up and Contact

Connect with Megan Newman

LinkedIn:   / megan-cox-rva  
Connect with Alex Tuck

Personal LinkedIn:   / alextuck  
Website: www.tuckconsultinggroup.com
Company LinkedIn: Tuck Consulting Group
Email: [email protected]