BoldDesk--Latest Updates, September 2025

Описание: BoldDesk’s September 2025 release brings you a host of powerful enhancements shaped by market trends and your feedback. In this video, we’ll walk through each new feature designed to accelerate ticket resolution, deepen agent collaboration, and elevate your customers’ experience.

Key updates include:
AI 2.0 facilitates brand-specific multiple AI agents to handle specific operations.
Granular role-based permissions, data-masking options, and HIPAA-level audit trails.
MCP server support for AI enhancements and workflow automations.

Watch now to see these updates in action, and get tips on how to enable each feature in your BoldDesk account. Ready to put them to work?

Log in to BoldDesk or start your free 15-day trial at https://www.bolddesk.com/


BOOKMARK DETAILS
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[00:00] Introduction
[00:31] AI module updates
[02:00] HIPAA compliance
[02:55] Livechat module
[05:58] Omnichannel inbox
[06:12] Reports and Dashboard module
[07:42] Knowledgebase module
[05:50] Automation module updates
[07:57] JWT SSO support
[08:21] Workflow automation
[09:16] Integrations
[10:17] Mobile app updates

BOLDDESK
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Product overview: https://www.bolddesk.com/features
Documentation: https://support.bolddesk.com/kb
Product updates: https://www.bolddesk.com/blogs/septem...
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us

SUBSCRIBE
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BoldDesk on YouTube:    / @bolddesk  

SOCIAL COMMUNITIES
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Twitter:   / bolddesk  
LinkedIn:   / bold-desk-app  
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