Smartphone Warranties and Consumer Right-to-Repair Issues: What every phone owner should know
Автор: Consumer Action
Загружено: 2022-08-30
Просмотров: 453
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Smartphones are complex, costly devices that we rely on for everything from keeping in touch with loved ones and storing our favorite pictures to depositing a check or splitting a restaurant bill. These sophisticated devices aren't meant to be dropped in a pool, sat upon or left in the hot sun. So, what happens when disaster strikes and you're left paying an expensive contract for a phone that no longer works? Do you know if your warranty will cover the cost of repairing or replacing your phone due to damage? What if your smartphone is lost or stolen—will your warranty replace it? Do consumers have a right to repair their broken smartphones?
This Consumer Action webinar featured speakers Kaveh Waddell, deputy editor for Consumer Reports’ Digital Lab; Nandita Sampath, a policy analyst at Consumer Reports; and Kathleen Daffan, assistant director in the Federal Trade Commission's Division of Marketing Practices.
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