The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096

Описание: Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to drive smarter, scalable customer experiences.

Chapters:
00:00:00 - Intro
00:03:24 - Climbing the digital CS ladder
00:04:20 - Complexity, stakeholders, and collaboration
00:06:12 - Navigating toes and turf wars
00:07:42 - Building trust through shared strategy
00:09:06 - Key traits of successful digital leaders
00:12:25 - What Holly’s clients are asking for now
00:14:31 - Digital doesn’t have to be daunting
00:15:29 - Spotify Wrapped vibes for B2B
00:17:16 - The data dilemma and simple starts
00:20:26 - Omnichannel kindergarten vs. strategy
00:22:23 - The art of simple, timely CTAs
00:25:11 - Scrum mindset for digital execution
00:29:30 - Staying smart with content and courage
00:32:16 - Communities, shoutouts, and parting wisdom

Enjoy! I know I sure did…

Holly's Linkedin:   / hollygoodliffe  

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The Digital Customer Success Podcast is hosted by Alex Turkovic:   / alexturkovic