Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097

Описание: What do fine dining, AI bots, and $40 computer mice have in common?

In this episode, Alex is back behind the mic after a short hiatus—and he’s diving into how we can use unreasonable hospitality to stand out in our digital customer experiences. Inspired by Will Guidara’s bestselling book, this solo episode explores how to create small, thoughtful, and memorable moments for customers—and scale them using the right tech stack.

Expect real stories, practical examples, and a passionate case for blending empathy with automation.

💡 Key topics:
• Emotional connection in digital CX
• Listening for magic moments using AI
• Using tools like Gong, Zapier & Handwrytten
• Empowering teams to act on customer signals

📌 Don’t forget to subscribe, like, and leave a comment to let us know what resonated!

Unreasonable Hospitality by Will Guidara: https://amzn.to/4pGAwIc

Chapters:
03:03 - New Format and Exciting Projects
05:33 - Unreasonable Hospitality and Memorable Moments
08:00 - Creating Exceptional Experiences at Scale
12:00 - Using AI to Enhance Human Connection
15:33 - Closing Thoughts and Future Plans

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The Digital Customer Success Podcast is hosted by Alex Turkovic:   / alexturkovic