Level up your digital CX strategy
Автор: CX Circle | by Contentsquare
Загружено: 2024-12-02
Просмотров: 339
Описание:
Designing great experiences is never a one and done. And with customer expectation in constant flux, what is great today might not be great tomorrow. Join Contentsquare Head of Corporate Development Pierre Casanova for a deep dive into CX trends, the emotional side of analytics and how to stay resilient in the face of change.
–Featuring: Pierre Casanova, Head of Corporate Development, Contentsquare
00:00:00 Introduction to Contentsquare and Digital Customer Experience
00:02:16 The Birth of Contentsquare and Digital Transformation
00:04:41 Future of Personalized Consumer Experiences
00:06:08 The Importance of Accessible Experience Design
00:08:13 Challenges in Digital Marketing Experiences
00:10:09 Understanding User Engagement Beyond Clicks
00:12:20 Using Contentsquare for Analyzing KPIs and Revenue Zones
00:14:10 Integrating Optimizely for AB Testing
00:16:08 AI-Powered Decision Making in Contentsquare
00:18:01 Importance of Site Quality
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