CS Ops Team Challenges and Priorities

Описание: #customersuccess #csmpractice #operations #team

An Operations team is the backbone of an organization, but when it comes to building Ops teams for customer success, this is where it gets tricky.

In this session, Eddie Aguilar, shared his insights on how to choose the right people when building a rockstar operations team. He also provides answers to all the questions below and more.

▣ What CS Ops initiative are top of mind?

▣ How to hire the appropriate candidate for CS Ops Team?

▣ What technology stack is he considering for his customer success team?

▣ What is his strategic roadmap for maturing his CS Ops practice?

Eddie also expands on the responsibilities of a CS Ops Manager. He explained how the operations team is responsible for keeping internal processes running to make sure that business operations are productive, and that both internal and external business operations are important.

Key discussion points:

▣ Composition of an ideal CS Ops Team

▣ CS Ops Initiative

▣ Technology Stack for Customer Success

▣ CS Ops Priorities

Watch the complete interview for more details.

🔗 Our thanks go out to Rocketlane for making this video possible:
https://www.rocketlane.com/

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ABOUT OUR FEATURED GUEST

Eddie Aguilar is a Customer Success Operations Manager at Connectwise. A highly driven, result oriented, adaptable, bilingual professional with years of customer success experience and proven track record in data management, system implementation, process optimization, and SaaS models.

🔗 You may connect with Eddie via his LinkedIn profile:
  / edleguizamo  

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Additional Resources

🎥 Video: The Rise and Evolution of CS Operations
   • The Rise and Evolution of CS Operations  

🎥 Video: When and how to set up your CS Operations
https://bit.ly/3ONLEQa

🎥 Video: Top CUSTOMER SUCCESS KPIs for Managing CSM Teams
   • Top CUSTOMER SUCCESS KPIs for Managing CSM...  

⬇ Free Download: Customer Success Operations Maturity Scoring Model
https://www.csmpractice.com/cs-ops

⏬ Download: Top Seven CS Ops Initiatives [Infographic]
https://www.csmpractice.com/customer-...

ABOUT OUR FEATURED GUEST

Eddie Aguilar is a Manager, Customer Success Operations
at Connectwise. A highly driven, result oriented, adaptable, bilingual professional with years of customer success experience and proven track record in data management, system implementation, process optimization, and SaaS models.

🔗 You may connect with Eddie via his LinkedIn profile:
  / edleguizamo  


00:00 Intro
01:04 Hire right candidate
01:50 CS Ops Initiatives
03:02 Technology Stack
04:23 CS Ops Priorities