QuidelOrtho’s 6 Keys to Positioning Service as a Differentiator
Автор: Future of Field Service
Загружено: 2026-02-18
Просмотров: 21
Описание:
In Episode 354 of UNSCRIPTED, we explore how QuidelOrtho transformed field service strategy from a cost center into a strategic business differentiator. Matt Tice, VP of Global Services, shares six practical strategies for driving customer retention, gaining executive leadership buy-in, aligning KPIs with customer expectations, and leveraging AI to elevate the customer experience.
If you’re a service leader looking to reposition service as a growth engine, not just a post-sale function, this episode delivers actionable insights you can apply immediately.
Topics covered:
• Service as a retention strategy
• Breaking down silos across the business
• Executive alignment through data + storytelling
• KPI clarity and behavior alignment
• Workforce development and apprenticeships
• Using AI to automate the transactional and elevate the relational
#UNSCRIPTEDpodcast #FutureofFieldService
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