Cloud Telephony Platform | All-in-One Call Management & Automation | Office24by7 Tutorial

Описание: In this step-by-step tutorial, discover how Office24by7’s Cloud Telephony Platform simplifies inbound and outbound call management, automates call flows, and tracks performance in real-time, all from a single cloud-based interface.

In this video, you’ll learn:
What Cloud Telephony is and how it moves your entire call management to the cloud
How to manage inbound calls with virtual numbers, intelligent routing, and agent CTI panels
How to handle outbound calls with a two-step dialing process and status tracking
Logging all call activities, including type, status, duration, and recordings
Using call dispositions and follow-ups to ensure no lead is missed
Sending WhatsApp messages and emails directly from the call panel
Designing automation flows, including single-level and multi-level IVRs, voicemails, and follow-up triggers
Real-time agent monitoring, including barge-in, hang-up, and supervisor controls
Generating reports and dashboards to analyze call performance, agent productivity, and campaign metrics
Filtering and sorting call data dynamically to track team and system performance

With Office24by7, managing business communication is seamless, fast, and effective — helping teams connect with customers smarter and faster.

Learn how to set up a multi-level IVR flow:    • Multi-level IVR Automation | How to Create...  

Timestamps:
00:00 Introduction
00:16 Overview of Cloud Telephony
00:35 Managing Inbound Calls
01:34 Managing Outbound Calls
02:40 Automation Flows & IVR Setup
03:25 Call Dispositions & Follow-Ups
04:10 Seamless Multi-channel Communication (WhatsApp & Email)
05:13 Agent Monitoring & Supervisor Controls
05:58 Filter & Sort Data in Communication Pannel
06:20 Reports, Dashboards & Analytics
06:45 Conclusion

📌 Watch more tutorials in the Admin Setup playlist to explore full Office24by7 features:
   • Admin Setup Tutorials  

Learn more: https://office24by7.com

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