AI at Check-In: What Hotels Can Actually Do
Автор: No Vacancy News
Загружено: 2026-02-16
Просмотров: 32
Описание:
Hotels collect guest data. Teams rarely use it at check-in.
I talk with Kevin Duncan (EVP, Product at Cendyn) about how hotels connect data across systems, use AI to predict intent, and give front desk teams real-time prompts—without crossing the line on privacy.
One guest profile across CRM, CRS, and the rest of the stack
AI that supports predictability: what the guest does next
A front desk layer on top of the PMS that prompts agents with guest preferences
Upsell that feels personal because the agent has context
Opt-in and privacy: the “helpful vs creepy” line
A content hub approach to keep digital touchpoints consistent
#NoVacancyNews #Hospitality #HotelTech #AI #CRM #Cendyn
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