9 Ways To Take Action For Customer Experience Success

Описание: Customers experience meaningful moments with your brand when proactive, positive customer experience management happens in the organization.

The combination of a CX Mindset throughout the organization, a strong CX Strategy, and the Discipline to execute it the right way creates magic for customers and employees.

These facets of CX (mindset, strategy, and business disciple) demand daily action and effort. In this live session, we present a few ideas about what steps you can take to succeed. Stay tuned for the Q&A to follow.

Highlights:
00:00 Welcome
02:51 Introduction
04:06 The three facets of customer experience
04:47 How to Turn A CX Mindset Into Action
07:41 1. Culture
09:06 2. Employee Experience
10:41 3. Constant Communication
12:35 How to Turn a CX Strategy into Action
14:22 4. Define Success
17:17 5. Explore ROI in Many Ways
19:17 6. Make Your Case for Resources
21:00 How to Turn a CX Business Discipline into Action
22:40 7. Start with a CX Charter
23:46 8. Measure, Communicate and Repeat
26:27 9. Leverage Best Practices When Best
28:48 Recap / Key Takeaways
30:29 Customer Experience Management IS Magic
32:32 Q&A: How can you get to know your customers' needs and offer solutions proactively?
38:11 Q&A: How frequently should we survey customers? What are the pro & cons of lots vs little?
44:41 Q&A Comments
45:12 Wrapping Up

Resources Mentioned:
👉 Get a year of free Customer Experience Resources – https://www.YearofCX.com
👉 Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook
👉 Get the Employee Journey Map Template -- https://bit.ly/ejmtemplate
👉 Download the free CX Success Statement Workbook -- https://bit.ly/cx-success-workbook
👉 Try the Customer Lifetime Value & Key Metrics Calculator -- https://bit.ly/clvmetrics
👉 Article: Is Customer Experience Worth It? And How Much Should You Invest? -- https://experienceinvestigators.com/c...
👉 Download the free CX Charter Guidebook -- https://bit.ly/cxcharter
👉 Download the free SMIRC Goals Checklist -- https://bit.ly/smirc-checklist
👉 Get the Customer Interview Guidebook -- https://bit.ly/ciguidebook
👉 Get the FREE Customer Listening Assessment Guidebook -- https://bit.ly/customer-listening