Agentic AI: The next evolution of CX
Автор: Infobip
Загружено: 2026-03-10
Просмотров: 114
Описание: Customer experience has evolved from channels to journeys to personalization - but what comes next? In our first episode of EMEA CX Breakroom, presenter Kim Johal, Senior Sales manager at Infobip, sits down with Krešo Žmak, the company’s Chief Innovation Officer, and Ben Lewis, their Vice President for Marketing and Growth, to explore agentic AI as the next frontier: systems that reason, decide, and act autonomously while staying aligned with brand intent.
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