New in Coveo: Knowledge | Fall 2025

Описание: New in Coveo: Knowledge (Fall Edition) 🧠🍂
Hosted by: Lindsay Price (Product Marketing, Coveo)
Featuring: Scott Ferguson & Oscar (Product Management, Coveo)

Discover how Coveo is powering the future of knowledge experiences with AI, generative retrieval, and agentic innovation — across service, workplace, and web.

🔥 What You’ll Learn
• Why retrieval is the foundation of GenAI and Agentic AI
• How Coveo unifies all enterprise knowledge into one secure, scalable, relevance layer
• Answer API (GA): Bring factual, cited answers into your own chatbots and UIs
• Passage Retrieval API: Retrieve the right context and data for copilots and assistants
• Coveo for Agentforce 2.0:
– Dynamic prompt templates with contextual variables
– Case-solving, knowledge drafting, and policy-aware response generation
• Hosted MCP Server: The universal plug for ChatGPT Enterprise, Agentforce, Bedrock & more
• CRGA → Bedrock Migration: Boosted accuracy, fewer hallucinations, and wider model choice
• CRGA for Cases: Smarter case-based answers using long-form inputs and reformulated queries
• Structured Markdown Indexing: Preserve tables and structure for better LLM recall
• Thesaurus for CRGA: Smarter domain-specific search with up to 20% answer improvement
• Prompt Customization & CRGA Dashboard: Fine-tune tone, review results, and monitor content quality

🧭 What’s Coming Next
• Conversational RAG (Q1 2026): Multi-turn, memory-aware retrieval for chat and discovery
• Agentic RAG (Late 2026): Autonomous retrieval + reasoning for complex enterprise use cases

💡 Key Takeaways
• AI success starts with trusted retrieval — not just generation
• Coveo bridges all major AI ecosystems (Salesforce, Microsoft, AWS) with one knowledge layer
• Measurable ROI: faster resolutions, better accuracy, and smarter knowledge creation
• Flexible, composable APIs let you build copilots and chatbots that actually know your business

#Coveo #GenerativeAI #AgenticAI #KnowledgeManagement #EnterpriseSearch #RAG #VectorSearch #Agentforce #Bedrock #MCP #ConversationalAI #DigitalTransformation #AppliedAI #CustomerExperience