Infobip CEO on 20 years of growth: failures, innovation and what's next | Silvio Kutić Interview

Описание: In this exclusive interview, Infobip CEO Silvio Kutić reveals the unfiltered 20-year journey of building a global customer engagement platform. From "failing five times" with early versions to scaling a team of 3,500 employees, Silvio discusses the unique "serial startup" mindset that drives the company's digital innovation.

In this interview, you will discover:
🟠 How to maintain a humble, innovative culture while scaling startups globally.
🟠 The transition from basic SMS infrastructure to advanced AI-driven omnichannel communication.
🟠 Why treating a large enterprise as a network of autonomous startups is the key to tech leadership and agility.

Explore more stories, customer innovations, and what's next for communication technology: https://go.infobip.com/20years

Learn more about our story: https://go.infobip.com/20yearsBlog

00:00 - The "We Are Just Starting" Culture
01:05 - Failing 5 Times Before Success
02:20 - Disrupting the Industry with SMS Infrastructure
03:10 - Going Global From Day One
03:58 - Scaling to 3,500 Employees
05:05 - The "Serial Startup" Philosophy
06:28 - How AI & Agentic Workflows Are Changing Roles
07:27 - Mission: Creating the Future of Digital Interactions
09:13 - Becoming an AI-First Organization
10:02 - The Human-Agent Collaboration Framework
10:50 - The Future: Agent-to-Agent Communication
12:00 - Innovation Through Customer Co-Creation
13:16 - Building a "Knowledge Organization"
14:02 - The Next 20 Years: Enjoying the Journey

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