Interview with Land Academy Director Erin (HA 1270)

Описание: Transcript:

Steven Butala:
Welcome to the House Academy Show, entertaining real estate investment talk. I’m Steven Jack Butala.

Jill DeWit:
And I’m Jill DeWit, broadcasting from sunny Southern California.

Steven Butala:
Today, Jill and I talk, or I guess, interview or talk with Land Academy director, and House Academy director, Erin Spence. Welcome Erin.

Erin Spence:
Hi.

Steven Butala:
Thanks for coming out from Seattle to do this and other things. I have like 500 questions for you.

Erin Spence:
I’m excited.

Steven Butala:
I really plan on having this go over the time limit.

Erin Spence:
Okay.

Steven Butala:
And what I really want to ask Erin, and before we get into it, though, we’re going to answer a question from a member, but I want to find out what’s on the minds of Land Academy and House Academy members in a really current event style, because like everybody, we’re experiencing the COVID situation, and we’re making adjustments as we go.

Steven Butala:
And my perception is at least, I’m the owner, I’m always the last one to know, but my perception is we’re getting different types of members and they’re needing a different type of experience, and so I want to make sure we’re adjusting to that, and Jill and I are doing our part. So before we get into it, though, let’s pick a question posted by one of our members on the HouseAcademy.com online community. It’s free.

Jill DeWit:
John says, I’m 90 days into House Academy, and I’m ready to send my first mailer, but I have some questions. What is the appropriate channel to ask these questions to get continuing education now, and until I’ve reached my goals?

Steven Butala:
So this is a very, very timely and accurate question about what I just said. I’m going to ask Erin to answer this.

Jill DeWit:
I like that too. I’m sure this comes up.

Erin Spence:
Well, first off I would say, ask questions. Something I’m seeing right now is that some people are coming in and struggling a little bit more and not asking questions that I’m finding out on the backend, longer than 90 days into it, that they have things that I could have answered for them, or I could have set them up with you guys to talk about, or even people who struggled for a lot longer than they needed to just because they didn’t get their questions answered.

Erin Spence:
The best way to get your questions answered is the weekly calls though. So if you don’t know, every Thursday, Steven and Jill go live and just answer any questions for all of our members, and they usually end up running really, really long and we do dealer reviews and Steven usually has some kind of presentation, really, anything you want covered can happen there. And that’s the best way to get really personalized support.

Erin Spence:
And it seems like people aren’t really taking advantage of that as well, so I would definitely recommend that as your first course of action. If you want some more individualized support, we do also offer consulting with Steven and Jill and with our moderator, and you can help with House Academy and Land Academy items, that’s another really good way if you want more specialized support.

Erin Spence:
And then if you’re having technical issues or account problems, or things like that, that’s when our staff support comes in. You can always call us during business hours or email is usually actually a pretty quick way to get to us, and any kind of login issues, any data problems, things like that, that’s what our staff is here for.

Steven Butala:
Excellent.

Jill DeWit:
What are the wrong ways that people are reaching out? Like I got to tell you, I personally get random Facebook Messenger things. And I’m like, “I’m really the wrong person for this.”

Steven Butala:
Give us a good one.

Jill DeWit:
Like account stuff or, “I don’t know how to do X.” I’m like, okay. I’m the wrong one to ask for a quick attention, because I got to go to Erin, where Erin goes to somebody else and to take care of it, and by the time I do that, it’s a while.

Steven Butala:
It’s like calling Bill Gates because your computer doesn’t work. He doesn’t know.

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Steve and Jill Interview Land Academy/House Academy Director Erin Spence. If you enjoyed the podcast, please review it in iTunes. Reviews are incredibly important for rankings on iTunes. My staff and I read each and every one.

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