How to Set Up Multiple Ticket Forms

Описание: This video demonstrates how to add and use multiple ticket forms in BoldDesk. You will learn how to enable the multi-form feature, add multiple forms for tickets, and customize fields for the forms. You’ll also learn how to map a form to a web widget or web form and use multiple forms in the customer portal.


BOOKMARK DETAILS
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[00:00] Introduction
[00:40] Enable the Multiform feature
[01:01] Add a new ticket form
[01:50] Customize fields in ticket forms
[02:48] Use multiple forms in the customer portal
[03:40] Map multiple forms to a Brand
[04:24] Set a default ticket form for a brand
[05:34] Map ticket forms for web forms and web widget
[06:08] Manage ticket forms


BOLDDESK 
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Product overview: https://www.bolddesk.com/features  
Setting up multiple forms: https://support.bolddesk.com/kb/secti...
How to add a new custom field to a ticket form: https://support.bolddesk.com/kb/artic...
Embeddable web widgets and forms: https://support.bolddesk.com/kb/secti...
Blog: https://www.bolddesk.com/blogs  
Get in Touch: https://www.bolddesk.com/contact-us  
 

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#helpdesk #multipleticketforms #customizingticketforms