The Zendesk IVR ordering mistake that frustrates 63% of callers (fix it today)
Автор: eesel AI
Загружено: 2026-02-20
Просмотров: 6
Описание:
Research shows 63% of consumers find irrelevant IVR options frustrating. If your most common caller type is waiting through 4 options to reach the one they need, your IVR is actively hurting CSAT before anyone picks up the phone. We'll cover:
Why call volume, not alphabet order, should determine your menu sequence
The golden first-position rule: most common inquiry type goes first, every time
Naming conventions for menus, levels, and greetings that survive team turnover
Ready-to-use IVR templates for 2-option, 4-option, and multi-level structures
How to use Zendesk Explore to find which menu options cause caller abandonment
A well-ordered IVR gets callers to the right team faster. eesel AI then handles follow-up on the tickets those calls create, drafting responses, routing by topic, and resolving common requests so agents focus on calls that genuinely need a human.
Read the full guide: https://eesel.ai/blog/zendesk-talk-iv...
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