Fixing Sign Shop Mistakes Without Losing Clients – Real Talk with VI Print Services

Описание: IIn this episode of Behind the Signs, hosts Joe and Elizabeth sit down with Leigh Termath, co-owner of VI Print Services in Nanaimo, BC, to talk about what every sign shop owner eventually faces — mistakes.

Leigh shares how she and her husband turned a small mom-and-pop shop into a thriving business by focusing on customer care, systems, and mindset. From installing upside-down recycling logos to learning when not to sweat the small stuff, this episode is packed with real-world lessons on resilience, accountability, and communication.

💡 Topics covered:
• How to respond when your shop makes a mistake
• Handling customer relationships under pressure
• Setting up systems to prevent errors
• When to fix, when to let go
• Lessons from a decade running a sign shop

🎧 Whether you’re a shop owner, project manager, or production lead, this episode will help you build a culture that handles mistakes with grace — and keeps customers for life.

📚 Sponsored by Inktavo — the team behind SignTracker, GraphicsFlow, InkSoft, and Printavo.
🔗 Learn more: inktavo.com

Sponsors:
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📌 Inktavo – Business tools for print, promo, and sign professionals: Click to check out our tools:

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00:00 – Intro
02:20 – Meet Leigh Terma of Vee Print Services
03:10 – How They Accidentally Bought a Sign Shop
05:30 – From No Experience to Full-Time Sign Pros
07:55 – Rebranding, Zoning, and Surviving COVID
09:00 – Today’s Topic: Dealing with Mistakes in Your Business
11:00 – The First Big Mistake (and Lessons Learned)
15:00 – Handling Customer Errors vs. Internal Errors
17:00 – Biggest Blunders: Upside-Down Recycling Logos & Giant Building Numbers
19:00 – How Systems (like SignTracker) Prevent Future Mistakes
21:20 – How to Talk to Customers After a Mistake
23:00 – Avoiding the Knee-Jerk Reaction
26:00 – Fixing Mistakes Without Burning Out Your Team
29:00 – Learning Which Mistakes Matter (and Which Don’t)
32:00 – Hiring Retired Sign Pros for Real-World Wisdom
34:00 – The Post-Mortem: Turning Errors into Systems
35:30 – Celebrate Wins, Not Just Fix Losses
37:00 – Rapid Fire: Lessons Learned the Hard Way
38:00 – Nightmare Jobs & Customer Stories
45:00 – Why Sign Shops Are the Best Business to Own
49:00 – Closing Thoughts