Nextech3D.ai launches AI Voice concierge for Eventdex platform

Описание: Nextech3D.ai CEO Evan Gappelberg joined Steve Darling from Proactive to announce the official launch of Eventdex AI Voice Concierge, a real-time AI voice automation layer embedded directly into the company’s Eventdex platform.

Gappelberg explained that Eventdex serves as the first deployment environment for the new AI voice infrastructure. However, the underlying AI Voice Concierge architecture has been designed for rollout across all three pillars of Nextech’s enterprise ecosystem—Krafty Lab, Eventdex, and Map D—which together form the company’s unified AI-powered Events Operating System (EOS) for enterprise engagement and event execution.

The new capability is built on a scalable, modern technology stack integrating OpenClaw for voice orchestration, Twilio for telephony and PSTN connectivity, AWS EC2 for cloud deployment, and Pinecone as an intelligent retrieval layer. The infrastructure delivers low-latency, production-grade AI voice automation tailored specifically for enterprise event environments.

Unlike traditional IVR systems, Eventdex AI Voice Concierge is a domain-specific AI voice layer trained for event workflows. It automates inbound event-support calls using natural voice interaction while maintaining seamless escalation to human agents when needed.

Gappelberg described the approach as a “knowledge-first plus human escalation” model, ensuring operational efficiency without compromising enterprise service standards. By embedding AI directly into Eventdex workflows—including registration, attendee services, exhibitor management, and sponsor support—the company is targeting areas where support demand is time-sensitive, recurring, and measurable in terms of return on investment.

The AI Voice Concierge will be offered as a premium AI support automation add-on within the Eventdex ecosystem, further expanding Nextech3D.ai’s AI-driven enterprise automation capabilities.

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