Airport Director Personally Helps Passengers at IAH
Автор: Houston Airports
Загружено: 2025-08-27
Просмотров: 656
Описание:
What happens when the Director of the Houston Airports swaps his office for the concourse? At George Bush Intercontinental Airport (IAH), Jim Szczesniak spends the day walking the terminals, helping passengers, and thanking employees — all while spotting ways to make one of the busiest airports in the U.S. easier to navigate.
From guiding travelers through five sprawling terminals to troubleshooting language barriers with Google Translate, Jim shows why visibility, real-time feedback, and a hands-on approach matter.
He explains how upcoming terminal improvements will make passenger flow more intuitive, highlights the importance of multilingual customer service (22+ languages spoken, website in 40+ languages), and reminds viewers that a great connection experience can make Houston the airport of choice.
Along the way, Jim connects with passengers, listens to their concerns, and thanks employees for their dedication — proving that leadership on the ground makes a real difference in passenger experience.
Watch to see why Houston Airports believes in meeting travelers where they are.
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