The Exam Room Episode 1 - Outreach 101 with Sonia Sanato
Автор: VBCare & Arizona Best Care Network
Загружено: 2025-02-05
Просмотров: 78
Описание:
In today's episode of The Exam Room we explore effective patient engagement strategies in value-based care. Host Rhiannon Winsor speaks with Sonia Sonato, a manager at VB Care Network, about the fundamentals of outreach, emphasizing trust-building and active listening. Sonia highlights the importance of treating patients with warmth and familiarity, preparing for outreach by reviewing medical histories, and focusing on the patient’s immediate concerns rather than just their medical conditions. She shares techniques for navigating skepticism, ensuring patients feel heard, and maintaining the right mindset for outreach. The discussion underscores the role of relationship-building in successful patient engagement.
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