Replacement Parts You Can Count On | Creative Automation

Описание: At Creative Automation, we don’t just build machinery—we support it for life. We understand that in a 24/7 manufacturing environment, every minute of downtime counts. That’s why we prioritize replacement parts above everything else, often fabricating and shipping custom solutions within a single day.

In this video, you’ll learn about:
• Our "Forever" Support Policy: If your machine is still running, we will make parts for it—even if it’s over 50 years old.
• 98% US-Sourced Parts: By sourcing nearly all components domestically, we bypass global supply chain issues to get you back up and running faster.
• The "Whatever It Takes" Mentality: From searching paper archives for vintage serial numbers to driving parts halfway across the state for a hand-off, our team goes the extra mile.
• High-Quality Craftsmanship: Meet the fabricators and machinists who ensure every part meets our rigorous standards for efficiency and durability.

Don't let a broken part stall your production. Experience the peace of mind that comes with a partner dedicated to your uptime. Contact Creative Automation today.

Transcript:
0:01: We support our machinery forever.
0:03: I mean, as long as it's running, we'll make parts for it.
0:08: Most replacement parts are made within a day.
0:10: When it comes to replacement parts, they come first above anything else.
0:15: We got to get them out the door.
0:17: Also, we go back 50 years.
0:20: I've had calls where people bought something at auction and they say, can I get parts for it?
0:25: Well, what's the serial number?
0:27: And we have it.
0:28: We might have to go to the paper files, but we have all the information.
0:32: We're fortunate at Creative Automation to have a great team of fabricators and machinists that are capable of producing parts at high quality in an efficient manner.
0:42: Their craftsmanship plays a direct role in how well our machines work and how quickly we can get parts out.
0:48: Parts that are originally from the US, we're probably close to 98% on our machines, if not a little bit more.
0:57: You don't have to worry about where parts are coming from.
1:01: You don't have to worry about supply chain issues.
1:05: We source as many parts as possible from the US, whether the parts are commercially available or custom-made by us.
1:13: We can get replacement parts to our customers much quicker than if shipping from overseas.
1:17: As a result, their line uptime is maximized and their parts’ costs are minimized.
1:23: So if a customer calls up or we get an email late in the day and they're having issues, because many of our customers will work around the clock.
1:34: Those plants are operating 24/7.
1:37: We will provide the part out of our own supply.
1:42: If it's not something we have, we do whatever we can to make sure that that part ships today, not tomorrow, not next week.
1:52: Let's find somebody that's got it today and can get it moving.
1:55: On three different occasions I've had to deliver parts myself.
1:59: Once a customer called, the customer was down, they needed a replacement shaft actually as soon as possible.
2:07: We immediately jumped on it, looked up the drawing, got it out to our machine shop.
2:11: It took priority.
2:14: I actually personally drove several hours and met a representative from the customer halfway so that they could get up and running as soon as possible.
2:25: That's what we're willing to do when customers need help in any way.
2:30: We will jump to it and that's something that will continue here.