Customer Service Quality Metrics That Actually Matter
Автор: Zendesk QA (Klaus)
Загружено: 2020-07-03
Просмотров: 28616
Описание:
There are tons of different metrics out there that allow you to track the purr-formance of your support team. In this video, we'll focus on the ones that actually matter and help you ensure that the quality of your customer support is top-notch.
More on the topic:
🔥 15 Customer Service Metrics That Actually Matter: https://www.klausapp.com/blog/15-cust...
6 Metrics You Need to Grow Your Customer Service Team: https://www.klausapp.com/blog/6-custo...
0:00 Intro
0:39 Customer Satisfaction (CSAT)
1:23 Net Promoter Score (NPS)
2:00 Internal Quality Score (IQS)
3:52 Customer Effort Score (CES)
4:27 Outro
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