Zendesk QA (Klaus)

How to tackle the AI frontier in customer support

How customer service data can be a goldmine for the rest of your business

How salary, perks, and benefits help you attract top customer service talent

How to build career pathways that drive exceptional customer service

How to maintain a healthy state of attrition in your customer service team

How quality customer service adds value to your business

Overview of Zendesk QA

Klaus is now Zendesk QA

How Liberty Uses Klaus to Provide Luxury Customer Service

What's New – Klaus Product Update Webinar (March 2024)

[Webinar] Human Customer Support is Now More Important Than Ever – How Can AI Help?

Keeping High-Impact Support Interactions Front and Center: Spotlight expansion from Klaus ⚡️

AI's Impact on the QA Specialist Role in Customer Support [Podcast]

How AI and Empathy Coexist in Customer Service with Sarah Hatter [Podcast]

What's new – Klaus Product Update Webinar (October 2023)

Leading a Support Team Through the Ins and Outs of AI with Mercer Smith [Podcast]

Talking Customer Service Chatbots with Declan Ivory from Intercom [Podcast]

Klausfest 2023

Exploring New Customer Service Tools and Career Paths with Sylvain Mlodyszewski [Podcast]

Talking Efficiency and Automation as a Customer Service Agent with Hosam Hassan [Podcast]

All your Questions about AI Answered by Christopher Penn: Quality Conversations with Klaus [Podcast]

Quality Conversations with Klaus: New Podcast Series About Customer Service Careers & AI

What is the biggest improvement you've seen since using Klaus? [Deliverect Case Study]

The Animated History of Customer Service

Keeping Up with Klaus – Webinar for best practices

[Webinar] Whether Team Bot Or Team Human – The Goal Is Still Quality

Overview of Klaus for Agents

Automatically Review Support Conversations with AutoQA – Powered by KlausGPT

How Found combines Klaus’ automation and AI for a streamlined QA process [Case study]

What's new – Klaus Product Update Webinar (May 2023)