Why CX Personalization Fails - Insights from H&M & Women in CX
Автор: CallMiner
Загружено: 2025-11-10
Просмотров: 10
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Why do so many enterprise organizations aspire to deliver personalized customer journeys, yet struggle to make them a reality? In this clip from a Women in CX webinar featuring experts from H&M and CallMiner, we break down the three key blockers to effective customer experience personalization: structure, system, and speed.
Drawing on real-world lessons from global brands, our speakers explore how siloed teams, legacy technologies, and outdated operating models often prevent enterprises from leveraging data personalization and AI-driven CX at scale. You'll discover why successful personalization demands shared ownership, agile processes, and the ability to move at the speed of the customer, not the speed of internal approvals.
📺 Watch the full webinar here: https://learning.callminer.com/us/col...
#customerexperience #CX #personalisation #datapersonalisation #conversationintelligence #callminer
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