The Future of Customer Service: Boost Business Growth with AI [Webinar]

Описание: Discover how AI is revolutionizing customer service in this in-depth walkthrough of BoldDesk's AI-powered features. In this session, Samina explores the biggest pain points in traditional customer support and demonstrates how BoldDesk's AI tools—like AI Copilot, multilingual translation, smart ticket management, and content optimization—can streamline workflows, reduce agent workload, and deliver top-tier customer experiences. Watch as we break down each feature and see them in action, from ticket summarization to real-time translation, custom answers, and AI-powered knowledge base creation.

BOOKMARK DETAIL
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[00:00] Introduction to the session
[00:26] Agenda overview
[01:04] Common challenges in traditional customer support
[03:13] Turning challenges into AI-powered opportunities
[03:33] Overview of BoldDesk AI features
[05:00] Live demo: Enabling AI features in BoldDesk
[06:22] Ticket summarization with AI
[06:59] Using AI Copilot for support responses
[09:17] AI Assist tools: Rephrase, Elaborate, Shorten, Grammar
[11:40] Review Response and Translation features
[13:03] AI in Knowledge Base content creation
[14:29] AI features for metadata and SEO
[14:40] Custom Answers: Internal agent support
[16:21] Syncing web pages for better AI support

BOLDDESK
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Product overview: https://www.bolddesk.com/features
How to manage multiple brands: https://support.bolddesk.com/kb/artic...
How to customize or create a new ticket status:
https://support.bolddesk.com/kb/artic...
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us

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