From Automation to Autonomy. What Aisera Brings to Automation Anywhere

Описание: What if most IT, HR, and finance requests were solved instantly, without creating a ticket or waiting for a human?

The union of Automation Anywhere and Aisera creates an agentic automation powerhouse for enterprises.

In episode 5 of the Agentic Edge podcast, host Micah Smith, along with co-host Kate Ressler, invites Rahul Guha, VP of IT Service Management and Employee Experience at Automation Anywhere to explore how Aisera is pushing enterprises closer to “zero service desk” and what agentic AI really means in the real world.

Rahul breaks down how AI agents work, why context matters more than hype, and how organizations are moving from automation to autonomy.

What you’ll learn in this episodeWhat an AI agent actually is (beyond buzzwords)
How “auto-resolution” changes service operations
Why context graphs and organizational knowledge matter
Real-world examples from VF Corporation and Aramark
How AI agents learn, escalate, and improve over time
The future of front office, mid office, and back office automation
Why employee experience is becoming the real battleground for AI

Chapters
00:00 Introduction to the Episode
00:43 Meet the Hosts and Guest
01:15 What is Aisera?
07:19 Aisera's Platform and Capabilities
10:11 Real-World Use Cases
13:38 Customer Feedback and Advisory Board
14:29 What Sets Aisera Apart
32:37 Conclusion and Next Steps

Learn more about Automation Anywhere's acquisition of Aisera. https://www.automationanywhere.com/ai...

Subscribe to the Agentic Edge Podcast, where we explore the frontier of AI agents, enterprise orchestration, and the architectures shaping tomorrow’s intelligent enterprises.

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