NiCE Interactions 2025: A Review w/ Barry Cooper

Описание: Barry Cooper, President of the CX Division at NiCE, headlined Day Three at Interactions 2025.

He stopped by the NiCE media desk after his keynote for a wrap-up with CX Today's Charlie Mitchell.

Following some quick-fire intros, Cooper discussed:

🎬 Top Takeaways from the Day Three Keynote 🎬

The NiCE man reflected on NiCE's vision to improve customer service, the evolution of CXone Mpower, and new additions to the platform.

🧑‍🤝‍🧑 NiCE's New Partnerships with AWS, ServiceNow, & Snowflake 🧑‍🤝‍🧑

NiCE isn't just thinking about CRM, UC, and WEM integrations; it's integrating with the broader enterprise. Cooper explained why.

📣 CXone Mpower Agents: The Standout Announcement 📣

Cooper discusses NiCE's move deeper into the world of AI agents and what separates its solution from competitive offerings.

Find out more about NiCE CXone Mpower Agents and more of the CCaaS stalwart's latest innovations. Visit: https://www.nice.com/

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #aiagents #contactcenters #NiCEi25

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