UJET Acquires Spiral: Rewriting the CX AI Rulebook

Описание: How UJET’s Latest Acquisition Is Flipping the Script on Legacy Contact Center Models

UJET isn’t just buying tech — it’s buying a new blueprint for customer care. In this must-watch interview, Baker Johnson explains how Spiral’s AI-native platform is turning unstructured data from a pain point into a superpower. Together, UJet and Spiral are targeting the root cause of CX inefficiencies — outdated, siloed, and bloated tech stacks — and offering a path toward AI-powered transformation that doesn’t just move faster but moves smarter.

Here’s what you’ll learn in this session:

🔍 Why retrofitting generative AI into legacy contact center systems just won’t work — and what companies need instead.

🤖 How Spiral’s AI uncovers root causes, not just topics, delivering decision-grade data in days, not months.

🧩 The hidden power of unified taxonomy generation, and how it helps fix broken processes across departments.

🌍 Why this isn’t just about contact centers — and how Spiral democratizes CX insights for sales, marketing, finance, and beyond.

From AI “co-pilots” to conversation-driven business intelligence, this is the kind of strategic discussion that cuts through the AI hype and gets to what actually works.

✅ Next Steps:
Ready to experience the Spiral platform? Explore Spiral’s freemium offer at spiralup.co, or visit ujet.cx to request a demo, deep dive into the integration benefits, or check out their CX guides. For more insights on AI-powered contact centers, join the CX Today LinkedIn community and subscribe to the CX Today newsletter.