Unstoppable Stories S. 2 Ep. 3: Speaking the Language of Care: Listening and Learning w/ Pedro Diaz

Описание: In this episode of Unstoppable Stories, Pedro Diaz, Director of Language and Guest Services at Children’s National Hospital and proud UMGC alumnus, joins host Nathan James, to share his remarkable journey of compassion, connection, and leadership in healthcare. After recognizing the deep disconnect between non-English-speaking patients and the U.S. healthcare system, Diaz made it his mission to bridge that gap through empathy, cultural awareness, and trust.

He opens up about what it means to truly listen to learn rather than just listen to respond, and how taking the time to understand people’s needs and worries can transform care on every level. From leading multilingual initiatives to empowering others through education and teamwork, Diaz reminds us that leadership isn’t defined by titles, it’s a mindset built on influence, humility, and heart.

This inspiring conversation is a powerful reminder that in any career or stage of life, connection is the foundation of impact.

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Time Stamps:
00:00 Introduction
01:03 The Backstory
06:17 Igniting the Passion
10:25 Helping vs Connecting
13:32 Stories of Care
15:04 Polylingual
16:35 Journey Into Leadership
21:03 Representation in Leadership
24:27 Lesson Application
27:01 Diaz’s Advice
30:53 Everything Happens for a Reason