What Happens When an Airport Director Walks the Terminal Floor
Автор: Houston Airports
Загружено: 2025-08-15
Просмотров: 304
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What happens when the airport director swaps his desk for the terminal floor? Houston Airports Director Jim Szczesniak takes you inside William P. Hobby Airport (HOU) for a day of helping passengers, thanking employees, and spotting ways to make travel smoother.
From guiding travelers through TSA to pointing families toward the kid’s play area, Jim shows how “management by walking around” creates a better passenger experience. Along the way, he shares why visible staff, clear signage, and a website available in 40+ languages are essential for one of the nation’s busiest airports.
You’ll also hear his favorite terminal eats (Velvet Taco and The Rustic), learn how real-time feedback shapes airport operations, and see what it means to connect with passengers face-to-face.
Whether flying through Hobby Airport or just curious about what it takes to run a major U.S. airport, this behind-the-scenes look shows how leadership, customer service, and attention to detail make all the difference.
Watch now and see why passenger experience is at the heart of Houston Airports.
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