Empathy, Humor and Culture: 40 Years of Dentistry with Dr. Jack Von Bulow

Описание: After four decades in practice, Dr. Jack Von Bulow has seen dentistry at its most limited and its most human. In this episode of Patient Win Insider, he sits down with host Nick Moen to share how he went from feeling like a “repair guy” to building a culture of empathy, humor and trust that patients and team members never forget.

Jack talks about the early years of dentistry when materials were clunky, marketing was frowned upon, and burnout felt inevitable. He then walks through the turning points that changed everything: discovering adhesion dentistry and tooth-colored materials, investing in business and leadership training, and learning how to listen first instead of “dictating” like dental school had modeled.

You will hear how he:

Used continuing education and mentors (from adhesion pioneers to Dental Bootcamp and the Scheduling Institute) to reinvent his clinical and communication skills
Built core values around family, empathy and humor and made them real in daily operations
Designed a choreographed new patient experience with gifts, office tours, follow-up books and handwritten notes that created deep loyalty
Turned his love of writing into a marketing engine through local newspapers, community stories and ultimately three books, including “The Most Interesting Dentist in the World”
Shifted from being frustrated in the first 20 years to finding joy in mentoring team members, building leaders, and now coaching the next generation through high school health-science programs and Impact Assisting Academy

If you care about culture, trust and the human side of dentistry more than just the next production report, this conversation will resonate and give you practical ideas to bring back to your own practice.

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