From 12 Practices to DentTracks: AI-Powered Dental RCM with Dr. Vajahat Yar Khan

Описание: What happens when a practicing dentist who owns 12 offices gets tired of losing money to missed claims, disconnected tools, and manual spreadsheets? In this episode of Patient Win Insider, host Nick Moen sits down with Dr. Vajahat Yar Khan, founder and CEO of DentTracks, to talk about how he turned real-life bottlenecks in his Houston DSO into an AI-powered, all-in-one platform for dental operations.
Dr. Khan shares his journey from dental school in India to government work in Saudi Arabia, to residency and faculty roles in the U.S., to buying his first pediatric practice and eventually scaling to 12 locations. Along the way, a single $27,000 loss from timely filing issues and the complexity of managing a 75-person offshore team became the spark for building DentTracks, a connected ecosystem that unites marketing, revenue cycle, analytics, compliance, incentives, and team performance under one roof.

He explains how DentTracks started with RCM, grew to cover CRM and marketing attribution, incentives, compliance, and analytics, and why the real IP is getting all of that data to talk to each other instead of living in silos across separate tools.

In this episode, you will learn:
How Dr. Khan went from one practice to 12 across Houston, and why he built an offshore team that has now grown to 350 people serving 175 offices
The $27,000 missed-claims moment that pushed him to build a proactive, timely-filing-safe RCM system instead of relying on AR reports and spreadsheets
How DentTracks evolved from insurance-focused modules to a full ecosystem for marketing, CRM, RCM, accounting, incentives, compliance, and analytics
Why fragmented dental software and closed PMS systems make integration so hard, and how DentTracks uses APIs and modular onboarding to work around it
How AI shows up today inside DentTracks through document-processing AI for eligibility and EOBs, and conversational agents that can handle scheduling and patient calls
Dr. Khan’s vision for voice-driven workflows that can eventually remove front-desk data entry and free staff to focus on unscheduled treatment and case acceptance
How DentTracks supports virtual front desk services so practices can reassign or right-size in-office roles instead of burning people out on repetitive tasks
Why he believes dentists must learn business basics themselves, from reading P&Ls to tracking daily production, instead of handing everything to management companies

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