How EXL Stopped Chasing 40+ SMEs: Knowledge Sharing With SRM + AI in Proposals
Автор: Responsive
Загружено: 2026-01-26
Просмотров: 28
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If a single response can require input from 40–50 people, the old way of manual communication and check-ins doesn’t scale. It simply wastes too much time and leaves too much on the table. EXL’s Stephanie Benavidez explains how Strategic Response Management (SRM) helps teams capture those “nuggets” once and reuse them, avoiding the constant digging through the last RFP or re-tapping experts every cycle.
Hear how EXL expanded SRM beyond a standalone setup by improving accessibility through integrations, then started infusing AI into workflows so teams can respond faster and spend more time in strategic customer conversations. Learn how SRM leaders treat knowledge as a strategic asset and how they are investing in AI to accelerate their growth across regions.
Learn more about Responsive at: https://www.responsive.io/
Check out the blog all about EXL: https://www.responsive.io/blog/how-to...
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