Your most stable team is also your biggest risk
Автор: The AC Method
Загружено: 2026-02-20
Просмотров: 7
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"We have an amazing culture here. But none of it is documented."
Sound familiar? In this clip, Casey—a third-generation owner of a 65-year family business—reveals his single biggest strategic focus post-COVID: codifying the unwritten rules.
For decades, everything lived in people's heads. How we treat customers. What we stand for. What we won't put up with. With a team where several members have 25+ years of tenure, Casey realized the most foolish thing he could do was coast.
His reframe is brilliant: "The things I'm writing are not aspirational. They're historical. This is actually how we treat customers. It's not 'we should.' It's 'look at the evidence'. This is what we do."
📣 If you're leading a business where the "secret sauce" still lives in the minds of a few long-timers, this conversation will hit home. Watch the full episode here!
👉 • What does it actually cost to run a $7M co...
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